Good on paper, ineffective in practice.I have been a paying member for 12 years, until recently I have never had to request their services.Recently health problems have meant I have requested their help twice, on both occasions I have been refused help because I technically didn't quite qualify.On the first occasion it meant I waited in discomfort for months before getting a diagnosis.On the second I was put at risk of getting the wrong treatment because I was refused a second opinion.Benendon sounds a good idea, for back up to the NHS. But in my experience they have proved ineffective and their rules appear designed to avoid giving help.
Cannot speak more highly. Twelve months after joining Benenden I contacted them to seek their help in leapfrogging the 5 month waiting list to see a Neurologist on the NHS. They could not have been more helpful. Within minutes on the telephone I had been assessed, approved, given details of Neurologists in my area and allocated a spend budget for my initial consultations. An email confirmation followed shortly thereafter. Three days later I was seen privately by a consultant at my local Nuffield hospital, who referred me for an MRI. I made another call to Benenden, who confirmed that this was covered in the budget. The MRI scan was completed two days later, followed by another visit to the consultant who confirmed his diagnosis and the course of treatment.What would have been a 5 month wait just for an initial consultation on the NHS, was all done and dusted in less than a couple of weeks.Thanks Benenden.
Absolutely brilliant service from Benenden health. I have a cardiac incident which was initially well treated by the NHS but further tests were required for a diagnosis. I was told I had a 10 week wait to see a cardiologist so contacted Benenden. I was able to see a consultant within two weeks and had the relevant tests which hace now confirmed a diagnosis. All of this was completed before I would have been seen through the NHS. It has taken a massive weight from me and has meant that I am able to return to work. All this for a very reasonable monthly fee. Absolutely superb.
I am happy with the service. Very efficient and professional!
No help when needed and despite having a letter from a NHS hospital consultant stating the specific procedure required, their crazy obstructive system still requires a letter from a GP. Our GP wasn't even aware as this was an admittance to hospital in an ambulance. Please don't reply with the usual cop-out "we are a discretionary service, not an insurer etc" as whatever you call yourselves it's no help when needed. Even if you had of helped we have to drive a person in pain and discomfort to the middle of Kent when we are in North London.Years and years I have been paying into this for three people, disgusting!
Benenden Health is a UK Insurance Agency based in York, Yorkshire and the Humber. Benenden Health is located at Holgate Park Dr, York YO26 4GG, UK.
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